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How fd7 Handles Your Personal Information

When you use fd7 — whether you're topping up via bKash, browsing on mobile or checking your account wallet — we collect certain information to keep your account running and your sessions secure.

Account data kept privatebKash, Nagad, Rocket payment data protectedNo data sold to third partiesYour right to request deletionPolicy applies to all devices
fd7 How fd7 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request access to your data, ask for a correction or raise a privacy concern, our support team handles these directly. You can reach us through live chat inside your account, by email at our published support address, or through the help centre linked from the account menu. We aim to acknowledge data requests within a reasonable period and respond with a clear resolution or next step.

Team online

Live Chat

Start a chat from inside your account dashboard. Our team can locate your account, confirm your identity and process a data query on the spot.

Email Support

Send your data request or privacy question to our support email. Include your registered phone number so we can verify your account quickly.

Help Centre

The help centre inside your account menu holds step-by-step paths for data access requests, cookie settings and account deletion inquiries.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply security measures across your account to reduce the risk of unauthorised access. This covers your stored data, your payment details linked to bKash, Nagad or Rocket, and the session tokens that keep your mobile login active. Cookies can be managed through your browser settings at any time — turning off non-essential cookies does not affect your ability to log in or make deposits. Data retention periods vary by data type: account records are kept while your account is active, and payment records are held for as long as required to meet our dispute resolution obligations.

Encrypted Account Data

Your login credentials and payment details — including bKash and Nagad references — are encrypted in storage and in transit to reduce exposure from interception.

Cookie Controls

We use session cookies for login continuity and analytics cookies to track page performance. You can adjust cookie preferences in your browser without losing account access.

Data Retention Policy

Account data is retained while your account remains open. If you request deletion, we remove personal data not required by our payment dispute or legal obligations.

Right to Request Changes

You can ask us to correct inaccurate data, restrict processing or export your account data. Submit requests via live chat or support email with your registered details.

Common Questions About Your Privacy at fd7

Below are questions we regularly receive about how fd7 handles account data, cookies, payment records and your rights as someone who uses our platform. Availability of our services depends on your local law and eligible regions.

We collect your name, phone number, email and device details. If you deposit via bKash, Nagad or Rocket, we also log the transaction reference to process your wallet correctly.

We share data only with payment processors handling your bKash or Nagad transaction and with fraud-prevention services. We do not sell your data to advertisers or unrelated third parties.

Contact us via live chat inside your account or send a request to our support email. Include your registered phone number so we can verify your identity before releasing any data.

Yes. Submit a deletion request through live chat or support email. We remove personal data not legally required to be kept, such as payment dispute records or fraud-prevention logs.

We use session cookies to keep you logged in across mobile and desktop and analytics cookies to track page load performance. Non-essential cookies can be disabled in your browser settings.

Account data is retained while your account is active. Bkash, Nagad and Rocket transaction records are kept as long as needed to resolve disputes or meet applicable record-keeping obligations.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.