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What You Need to Know Before You Start

fd7 operates under terms that depend on your local law and the eligible regions where this service is accessible. Read through what applies to your account, your payments via bKash, Nagad, or Rocket, and how we handle your data before you get started.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket policy scopeData handling noticeRegional availability
fd7 What You Need to Know Before You Start
LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If something in our legal terms is unclear, or if you need to raise a concern about your account status or a payment record, our support team handles those queries directly. You can reach us through the channels below — include your account reference and the nature of your concern so we can respond accurately.

Team online

Live Chat

Start a live chat session from your account dashboard. Mention the specific legal or policy matter and we will route your query to the right team.

Email Support

Send your query to our support email with your registered mobile number and account details. Policy queries are handled separately from general account issues.

Account Help Centre

The help centre inside your fd7 account covers dispute steps, data requests, and account-access questions with written responses you can keep for reference.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices at fd7

Our data and security practices are straightforward. We collect what is needed to run your account — your registered mobile number, payment method records from bKash, Nagad, or Rocket transactions, and session activity tied to your login. We do not sell or share that data with advertisers. Retention periods follow our internal compliance timeline, and you can request a summary of what we hold on your account at any time through our support channel.

Data Retention

We keep your account and transaction records for as long as required by our compliance process. You can request details about retention periods via our support email.

Cookie Use

Cookies are used to keep your session active across browser and mobile. They do not track you across other sites and are cleared when you log out of your fd7 account.

Account Security

Your account uses mobile OTP verification at login. If you notice an unrecognised session, lock your account immediately from the security settings and contact support.

Data Access Requests

You can request a copy of the personal data we hold on you. Submit the request through our support channel with your registered mobile number for identity verification.

Common Questions About fd7 Legal Terms

These are the questions we hear most often about account eligibility, data rights, and how our policy terms apply to payments made through bKash, Nagad, and Rocket. If your question is not covered here, reach out through live chat or email.

No. Access depends on your local law and eligible regions. You are responsible for confirming that using this service is lawful where you are before you open an account.

We collect your registered mobile number, login session data, and records of payments made through bKash, Nagad, or Rocket. We do not collect data beyond what is needed to run your account.

Contact our support team by email or live chat with your registered mobile number. We will verify your identity and provide a summary of the data we hold on your account.

Transaction records are kept in line with our internal compliance timeline. They are not shared commercially. If you dispute a transaction, contact us and your wallet provider separately.

You can request account closure and data deletion through our support channel. Some records may be retained for the period required by our compliance process before full deletion.

Contact our support team immediately through live chat or email. Include your account reference and the transaction details. We will freeze further activity on your account while we check.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.